Workshop Topics
Workshop Session 1 l Workshop Session 2 l Workshop Session 3
Workshop Session 1: 11.00am - 12.00pm
1. Improving the Quality of Healthcare – What is the support staff’s duty?
Marianna Kelly, Avant
Marianna will present an interactive case study illustrating:
- The importance of the risk management process in safeguarding the practitioner, improving practice systems, and patient outcomes.
- What can you do to manage your practice more effectively? How can your practice systems help to decrease the risk of adverse patient outcomes?
2. Part 1: Perform CPR (A nationally recognised qualification, code HLTCPR201A)
Pulsestart Training Solutions
The CPR course provides participants with the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) on adults, children and infants. The Australian Resuscitation Council (ARC) recommends you update your knowledge in cardiopulmonary resuscitation annually. What you will learn:
- The Chain of Survival
- DRSABCD Basic Life Support Flow Chart
- Practical Session
- CPR variations for children and infants
- How to complete an Incident Report Form
On successful completion you will be awarded with a nationally recognised statement of attainment for HLTCPR201A – PERFORM CPR valid for 12 months. You will also receive a complimentary ‘one-way valve’ face-shield key ring as a special gift from the Pulsestart Team.
Please note, you must also attend Part 2 of this Workshop.
3. Best Practice Software - Appointment Book Workflow
Best Practice Software representative
This workshop is designed to provide Best Practice Users and potential users with a clear understanding of the workflow process involved with the Best Practice Appointment Book. This will entail a look at the features and functions of the Appointment Book and Waiting Rooms including, but not limited to, the following procedures:
- Booking appointments for both current and new patients
- Arriving the patient
- Starting and finalising the visit from the appointment book and waiting room
- Creating the account
4. The Secrets to Being a Front Desk Superstar - SOLD OUT
SkillPath Seminars
The workshop will cover techniques for handling difficult situations including:
- Ten things you can do to immediately put patients at ease… even when they have to wait
- How to get your point across—even when you’re talking to a patient who’s resistant, upset or angry
- How to deal with feelings of anger and helplessness when dealing with difficult people or unreasonable behavior
- Foolproof steps you can take to project an “in-charge” image
- How to say “No” without feeling guilty or causing resentment
- Three strong but nonthreatening responses you can give when you’re the target of verbal abuse
- Phone techniques that will de-stress your day and keep you in control
- Plus much more.
Please note, attendance to this session is limited and will be allocated on a first in first served basis. You must also attend Part 2 and 3 of this Workshop.
5. Sterilisation
Daniel Johnstone, Zone Medical Pty Ltd
This presentation will look at the following aspects of sterilisation:
Workshop Session 2: 12.00pm- 1.00pm
6. Innovations in Cancer Screening
Jennifer Muller, Community Health, Senior Director, Cancer Screening Services Branch, Queensland Health
Hear about the latest innovations in cancer screening. Information relevant to your Practice will be presented from
the Queensland Bowel Cancer Screening Program, the BreastScreen Queensland Program and the Queensland Cervical Screening Program. Contemporary information on skin cancer screening will also be addressed.
7. Part 2: Perform CPR (A nationally recognised qualification, code HLTCPR201A)
Pulsestart Training Solutions
See Workshop #2 for details.
Please note, you must also attend Part 1 of this Workshop.
8. Improving the Quality of Healthcare – What is the support staff’s duty? (repeat)
Marianna Kelly, Avant
See Workshop #1 for details.
9. Part 2: The Secrets to Being a Front Desk Superstar - SOLD OUT
SkillPath Seminars
See Workshop #4 for details.
Please note, you must also attend Part 1 and 3 of this Workshop.
10. Performance Appraisal in Practice
Mark Stallwood, Director, Stallwood Consulting Services
Performance appraisals are one of the most misunderstood HR processes in practice. Staff find them stressful, managers are reluctant to perform them and most of us don’t really understand what they are aimed at achieving. In this short presentation we will look at performance appraisals from two perspectives: the person who is being appraised and the one doing the appraisal. You will come away with some simple guidelines and templates to help when you are next involved in an appraisal including: how to set up an appraisal, how to deal with the questions that are asked and what the long term benefits are to the practice.
Workshop Session 3: 2.00pm - 3.00pm
11. The Latest News from the National E-Health Transition Authority (NEHTA)
Jan Chaffey, Clinical Lead, NEHTA
- National implementation of lead sites using the Healthcare Identifiers (HI) Service and priority eHealth solutions
- A Personally Controlled Electronic Health Record (PCEHR) for Australia
- Development of the foundations required to enable eHealth
- Adoption of eHealth through engagement and collaboration
NEHTA is the lead organisation supporting the national vision for eHealth in Australia. NEHTA’s role as managing agent on behalf of the Department of Health and Ageing (DoHA) is to deliver the Personally Controlled Electronic Health Record (PCEHR) work program for the Australian health community. NEHTA was established by the Australian Commonwealth, State and Territory governments in 2005 to develop better ways of electronically collecting and securely exchanging health information.
12. Taking Care of You. Portion Control Made Easy
Amanda Clark, Gold Coast Advanced Accredited Practising Dietitian
How we eat determines how we feel, whether it is foods that weigh us down energetically or plump us out physically. Amanda Clark, Gold Coast Advanced Accredited Practising Dietitian presents the facts and simple strategies surrounding portion control for permanent weight control, balanced eating and enjoyment of food.
13. Informed Financial Consent
Colleen Sullivan, Presenter and Assessor, UNE Partnerships Professional Practice Management Program
“Let’s talk about fees….” Does your practice do private billing? Do your patients pay a “gap”?
What do your patients know about how they will be billed? When do you want them to pay? How can they pay? What is the latest technology to help you with your billing? What information are you required to give patients?
This workshop will include strategies and tools to use in your practice to make sure your patients know about your billing policies. It will cover informed financial consent for all patients – those attending your practice, when you do procedures in your practice or for patients having procedures in hospital.
14. Part 3: The Secrets to Being a Front Desk Superstar - SOLD OUT
SkillPath Seminars
See Workshop #4 for details.
Please note, you must also attend Part 1 and 2 of this Workshop.
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