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Thanking our Sponsor
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Keynote SpeakersDr Mark O’Brien
Dr O’Brien is a regular national and international speaker on risk management, managing adverse outcomes, the relationship between litigation and interpersonal skills and leading clinical teams. He is a dynamic and entertaining presenter with extensive experience as a trainer, delivering train the trainer programmes throughout the world. He is a published author who has a long history of involvement in Healthcare Education. He consults to Australian and International healthcare organisations on change management, improving culture and patient experience. Communication for the Frontline of Healthcare Practice Staff on the front line are faced with many different challenges. They have to deal with patients who are distressed and worried, attend to the needs of those they work with as well as assist patients to access further healthcare in an effective way. This complexity places enormous pressure on interactions with patients, yet many practice staff have had inadequate training in the communication skills required to interact effectively with worried patients and their families. Good interpersonal skills have been shown to have an important effect on the welfare of patients, professional satisfaction, time management and the risk of complaint. This presentation will analyse the link between interpersonal skills and outcomes for patients and staff. In particular, the presentation will explore The presentation will also challenge the audience to reflect on their own communication performance as well as identify the key skills necessary to maintain good patient relationships in a time efficient way – an essential requirement in today’s healthcare environment. Dr Sally Cockburn
Dr Sally Cockburn is a GP and health advocate who practices part time in suburban Melbourne. She is also known around Australia as 'Dr Feelgood', host of the late night radio phenomenon, 'Pillowtalk' in the 1990s. She believes strongly in the need for open discussion and good education about all aspects of health and her particular interest is those sensitive issues often considered taboo or too hard for the media to touch. Sally's 18 year media career includes her own program on Channel 7 in the 1990's, and 9 years as health presenter on Channel 10's Good Morning Australia with Bert Newton program. She is currently seen on channel 7's Morning Show with Larry and Kylie. Sally hosts her own Sunday Night talk back program Talking Health on |
5 Continuing Professional Development Points apply.
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Co-founder and Medical Director
aka 'Dr Feelgood'
